[webtoon] Help Desk - Contractor

Naver Corp

El Segundo, US
On-site
Hardware and software troubleshooting
Tier 1 and tier 2 technical support
Empathetic user communication skills
Naver Corp is hiring a Help Desk Contractor for WEBTOON Entertainment, responsible for providing technical support and ensuring the smooth operation of IT systems. The role demands both technical proficiency in troubleshooting and strong interpersonal skills to assist users effectively

Job Summary

  • WEBTOON Entertainment is a leading global entertainment company transforming comics and visual storytelling.
  • The role serves as the primary engine of technical support for resolving daily user challenges.
  • The ideal candidate must provide clear, empathetic support while maintaining the health of the IT ecosystem.

Matching Summary

Match Score: 85

Naver Corp is hiring a Help Desk Contractor for WEBTOON Entertainment, responsible for providing technical support and ensuring the smooth operation of IT systems. The role demands both technical proficiency in troubleshooting and strong interpersonal skills to assist users effectively.

Skills & Requirements

Must-have

  • Hardware and software troubleshooting
  • Tier 1 and Tier 2 technical support
  • Empathetic user communication skills

Nice-to-have

  • Ability to work under pressure
  • High-level technical aptitude
  • Front-line bridge experience

Key Requirements

  • Contractor status required
  • Tier 1 - 2 support experience

Work Rights

Not specified

Tailored Resume

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