Customer Contact Comms Analyst-voice

Halfspace ApS

Not specified
Helpdesk process knowledge
Call and email handling skills
Coaching and training advisors
Halfspace ApS is seeking a Customer Contact Comms Analyst with a focus on omnichannel customer service. The ideal candidate should have 3-5 years of experience in helpdesk support, strong communication skills, and a proactive service orientation

Job Summary

  • The role involves supporting production objectives by providing process training and continuous coaching to advisors.
  • Candidates must possess excellent knowledge of helpdesk processes and be able to handle complex calls and emails in real-time.
  • The position requires a proactive individual with strong problem-solving skills who can drive issues to resolution while maintaining high service quality.

Matching Summary

Match Score: 85

Halfspace ApS is seeking a Customer Contact Comms Analyst with a focus on omnichannel customer service. The ideal candidate should have 3-5 years of experience in helpdesk support, strong communication skills, and a proactive service orientation.

Skills & Requirements

Must-have

  • Helpdesk process knowledge
  • Call and email handling skills
  • Coaching and training advisors
  • Real-time issue resolution
  • Excellent spoken English

Nice-to-have

  • Business Excellence tools knowledge
  • Proactive service orientation
  • Complex escalated call handling
  • Flexible shift availability
  • Team collaboration skills

Key Requirements

  • 3 to 5 years experience
  • Any Graduation degree
  • Excellent English communication skills

Work Rights

Not specified

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