Field Service Engineer

Aristocrat Leisure

Graz, Austria
Fully remote
Perform installation, support, and technical service
Troubleshoot and resolve gaming machine issues
Provide direct customer support and training
This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products

Job Summary

  • This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.
  • Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
  • We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.

Matching Summary

This position is responsible for customer satisfaction while performing installation, support, and ongoing technical service in the field for various types of slot machines and related products.

Skills & Requirements

Must-have

  • Perform installation, support, and technical service
  • Troubleshoot and resolve gaming machine issues
  • Provide direct customer support and training
  • Maintain customer satisfaction and relationships
  • Work extended hours and on-call
  • Perform 2-person lift of 110kg game

Nice-to-have

  • Collaborate with all levels of management
  • Build customer advocacy for Aristocrat Products
  • Self-motivated and self-disciplined
  • Maintain confidentiality of information

Key Requirements

  • Electronics qualifications preferred
  • Industry related experience preferred
  • In depth understanding of Digital Electronics
  • Familiarity with networking technologies
  • Acquire gaming licenses in approved jurisdictions
  • Hold a valid passport and driver’s license

Work Rights

Must be authorized to work in Austria

Tailored Resume

Cover Letter