The Director of Customer Technical Support at Economicmodelling Com Au is a strategic leadership role focused on developing a high-performing global technical support organization. The position emphasizes operational excellence, data-driven decision-making, and cross-functional collaboration to enhance customer experience and support
Job Summary
The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization.
This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations.
The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience.
Matching Summary
Match Score: 85
The Director of Customer Technical Support at Economicmodelling Com Au is a strategic leadership role focused on developing a high-performing global technical support organization. The position emphasizes operational excellence, data-driven decision-making, and cross-functional collaboration to enhance customer experience and support.
Skills & Requirements
Must-have
global technical support organization
technical stability and excellence
operational expertise
data driven decision making
scale support operations
Nice-to-have
high impact leadership
strategic partner
cross functional collaboration
optimize customer experience
Key Requirements
professional development of early career representatives