Service Desk Specialist Lll

Astreya GmbH

Remote
Troubleshoot desktop and mobile hardware/software
Servicenow ticketing system
Itsm best practices
The Service Desk Specialist III will support one of Astreya’s key clients, responsible for troubleshooting desktop/computer and mobile device hardware and software issues while striving to deliver excellent customer service

Job Summary

  • The Service Desk Specialist III will support one of Astreya’s key clients, responsible for troubleshooting desktop/computer and mobile device hardware and software issues while striving to deliver excellent customer service.
  • Key responsibilities include using ServiceNow to track customer issues, aiding with various hardware and software, conducting troubleshooting, and acting as a customer advocate.
  • The role involves installing and configuring hardware/software, deploying equipment, performing IT-related Move/Add/Change duties, and tracking IT hardware assets.

Matching Summary

The Service Desk Specialist III will support one of Astreya’s key clients, responsible for troubleshooting desktop/computer and mobile device hardware and software issues while striving to deliver excellent customer service.

Skills & Requirements

Must-have

  • Troubleshoot desktop and mobile hardware/software
  • ServiceNow ticketing system
  • ITSM best practices
  • Windows OS and Office 365
  • Android and iPhone device support
  • IT asset tracking

Nice-to-have

  • Proactive and curious mindset
  • Develop strong customer relationships
  • Utilize AI platforms in support

Key Requirements

  • 3-5 years Service Desk/IT Help Desk experience
  • Experience with mobile phone provisioning
  • Experience with IT Knowledge Base and ticketing system
  • Knowledge of Entra ID

Work Rights

Not specified

Tailored Resume

Cover Letter