Associate Service Delivery Manager

Ensono

Pune, India
On-site
It service management experience in client-facing role
Operational ability in large-scale multi-platform outsourced environments
Knowledge of escalation procedures and incident management
Ensono is seeking an Associate Service Delivery Manager in Pune, India, to act as a client advocate and coordinate service delivery across cross-functional teams. The ideal candidate should possess at least 2 years of IT Service Management experience, particularly in client-facing roles, and have a strong understanding of ITIL and various technology environments

Job Summary

  • Ensono acts as a relentless ally accelerating clients' digital transformation across hybrid environments including mainframe and public cloud.
  • The Associate Service Delivery Manager serves as the primary client advocate and point of escalation for all service delivery needs.
  • This role requires coordinating with internal teams to ensure contractual obligations are met while maintaining high CSAT scores through optimized service quality.

Matching Summary

Match Score: 85

Ensono is seeking an Associate Service Delivery Manager in Pune, India, to act as a client advocate and coordinate service delivery across cross-functional teams. The ideal candidate should possess at least 2 years of IT Service Management experience, particularly in client-facing roles, and have a strong understanding of ITIL and various technology environments.

Skills & Requirements

Must-have

  • IT Service Management experience in client-facing role
  • Operational ability in large-scale multi-platform outsourced environments
  • Knowledge of escalation procedures and incident management
  • Proficient understanding of ITIL principles
  • Willingness to travel for client service reviews

Nice-to-have

  • Experience with Mainframe or Cloud Computing technologies
  • Strong cross-functional collaboration skills
  • Ability to optimize end-to-end client experience
  • Product knowledge of client portals and tools

Key Requirements

  • 2+ years of IT Service Management experience
  • Understanding of Mainframe, Open Systems, Virtualization, Databases, Cloud, Middleware, or Networking
  • Proficiency in ITIL principles
  • Willingness to travel as required

Work Rights

Not specified

Tailored Resume

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