This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel
Job Summary
This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel.
The role includes continuous improvement and operational implementation of Guest Experience and online reputation by monitoring daily performance and guest feedback, representing the guest within the hotel, and supporting management in achieving positive results.
The manager leads a team of Guest Experience Champions to infuse a guest-centric culture, drives enrolment in loyalty programs, and fosters excellence and innovation while coordinating with multiple stakeholders.
Matching Summary
This position is responsible for ensuring the highest level of hotel performance by maintaining focus on achieving all sustainability KPIs and leading sustainability initiatives for the hotel.