Support Solutions Engineer (L5) Data Platform, Big Data / Analytics

Netflix

USA - Remote
Base: $270,000.00 - $410,000.00; bonus/equity: no ...
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5+ years professional support or engineering experience
Big data technologies including spark trino druid iceberg hadoop kafka flink
1+ year experience supporting kafka clusters or pub/sub systems
** Netflix is seeking a Support Solutions Engineer to join their Engineering Support Organization, focusing on big data and analytics. The ideal candidate will have experience in engineering support, specifically with big data technologies, and will be responsible for enhancing the support experience for Netflix's developer community. **

Job Summary

  • The mission is to deliver an excellent support experience to Netflix's developer community by resolving issues and advocating for customers.
  • Candidates must have hands-on experience with big data technologies like Spark, Kafka, and Hadoop to troubleshoot complex platform issues.
  • Netflix offers a unique compensation structure where employees choose the split between salary and stock options within a market range of $270,000 to $410,000.

Matching Summary

Match Score: 75

** Netflix is seeking a Support Solutions Engineer to join their Engineering Support Organization, focusing on big data and analytics. The ideal candidate will have experience in engineering support, specifically with big data technologies, and will be responsible for enhancing the support experience for Netflix's developer community. **

Salary

Base: $270,000.00 - $410,000.00; Bonus/Equity: No bonuses; Stock options chosen annually as part of compensation; Benefits: Comprehensive health plans, 401(k) match, flexible time off

Skills & Requirements

Must-have

  • 5+ years professional support or engineering experience
  • Big data technologies including Spark Trino Druid Iceberg Hadoop Kafka Flink
  • 1+ year experience supporting Kafka clusters or pub/sub systems
  • Proficiency in Python or Java programming language
  • Ability to read and write complex SQL queries

Nice-to-have

  • Experience building GenAI solutions for Support
  • Experience with cloud infrastructure and container orchestration
  • Passion for creating technical documentation and tutorials
  • Proactive feedback during early product development stages
  • Strong collaboration skills with cross-functional teams

Key Requirements

  • Minimum 5 years of professional support or engineering experience
  • At least 1 year of experience providing technical support for Kafka clusters
  • Proficiency in at least one programming language (Python/Java)
  • Experience with big data warehouse storage systems like Iceberg

Work Rights

Not specified

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