Customer Service Level 2 Agent

State of North Carolina

Raleigh, NC, USA
Base: $45,000 - $53,000; bonus/equity: not specifi...
Hybrid
Excellent communication skills
Proficiency in word processing
Ability to handle irate customers
The North Carolina Department of Revenue is committed to excellence in tax administration

Job Summary

  • The North Carolina Department of Revenue is committed to excellence in tax administration.
  • This position assists taxpayers by providing excellent service while educating and enforcing compliance with revenue laws.
  • Employees are eligible for a hybrid work schedule after completing training.

Matching Summary

The North Carolina Department of Revenue is committed to excellence in tax administration.

Salary

Base: $45,000 - $53,000; Bonus/Equity: Not specified; Benefits: Excellent comprehensive benefits

Skills & Requirements

Must-have

  • Excellent communication skills
  • Proficiency in word processing
  • Ability to handle irate customers

Nice-to-have

  • Experience in accounting-related environment
  • Ability to educate taxpayers
  • Flexibility in work schedule

Key Requirements

  • Associate’s degree in Business Administration
  • One year work experience in accounting
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter