Senior Technical Support Engineer

Workday

Japan
Hybrid
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Experience with splunk kibana grafana tools
This role involves diagnosing and resolving highly technical software issues while collaborating with multiple stakeholders to deliver solutions

Job Summary

  • This role involves diagnosing and resolving highly technical software issues while collaborating with multiple stakeholders to deliver solutions.
  • The position requires fluency in both Japanese and English to serve as a key technical partner for major strategic customers in Japan.
  • Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a global 24x7 support environment.

Matching Summary

This role involves diagnosing and resolving highly technical software issues while collaborating with multiple stakeholders to deliver solutions.

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Experience with Splunk Kibana Grafana tools
  • Knowledge of Configurable Security and Integrations
  • Ability to manage SLA-based case queues

Nice-to-have

  • Strong analytical and problem-solving skills
  • Confident verbal and written communication
  • Experience with Workday or Salesforce platforms
  • Collaborative team player mindset
  • Flexibility for weekend rotation support

Key Requirements

  • 3+ years proven technical support for SaaS
  • Bilingual fluency in Japanese and English
  • Experience with JIRA or similar ticketing systems

Work Rights

Not specified

Tailored Resume

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