The Workforce Management Expert is responsible for designing and maintaining a strategic forecasting and capacity planning model to enable end-to-end flow management across global Retail countries
Job Summary
The Workforce Management Expert is responsible for designing and maintaining a strategic forecasting and capacity planning model to enable end-to-end flow management across global Retail countries.
This role requires over 5 years of experience in complex operational environments such as KYC or mortgages, with strong analytical skills and proficiency in tools like SQL, Python, and Excel VBA.
The position offers personal growth opportunities within the Retail FCP COE Process & Design organization, reporting functionally to the Global WFM Lead.
Matching Summary
The Workforce Management Expert is responsible for designing and maintaining a strategic forecasting and capacity planning model to enable end-to-end flow management across global Retail countries.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years operational experience
Forecasting and capacity modeling
SQL SAS Cognos Python Excel VBA
Data-driven decision making
Stakeholder management
Nice-to-have
KYC domain knowledge
Master's degree in relevant field
Proactive result-oriented mindset
Experience with overnight file handling
Key Requirements
Master's degree in business administration or data analytics
Over 5 years experience in complex operations
Proficiency in SQL, SAS, Cognos, Python, Think-cell, and Excel VBA