The role involves connecting with clients who have requested account cancellation to understand their issues and retain them, thereby reducing churn
Job Summary
The role involves connecting with clients who have requested account cancellation to understand their issues and retain them, thereby reducing churn.
Key responsibilities include diagnosing client problems, proposing solutions, negotiating terms, and managing the entire retention process from start to finish.
The company emphasizes empowering evolution, integral well-being, and plurality, fostering an inclusive and dynamic work environment.
Matching Summary
The role involves connecting with clients who have requested account cancellation to understand their issues and retain them, thereby reducing churn.
Skills & Requirements
Must-have
client negotiation experience
diagnose client problems
propose solution strategies
manage cancellation process
reduce churn
Nice-to-have
resilience in difficult negotiations
persuasive objection handling
multi-tasking ability
proactive communication
team collaboration
Key Requirements
Previous experience in client-facing negotiation roles