Head Of Global Link Platform Support, North America, Managing Director

State Street UK

Boston, United States
$170,000 - $252,500 annual; not specified; compreh...
Globallink platform support
Client inquiries and escalations
Technical support for integration
Oversee the Globallink platform support teams in North America, responsible for supporting daily platform updates, monitoring client inquiries, and assisting with client onboarding and trading activities

Job Summary

  • Oversee the Globallink platform support teams in North America, responsible for supporting daily platform updates, monitoring client inquiries, and assisting with client onboarding and trading activities.
  • Manage a team of platform support specialists for Globallink and lead the FundConnect NA platform support team, ensuring accurate setup for client implementations and coordinating with the Global Billing team.
  • Stay updated on the North American regulatory environment to ensure compliance, drive continuous process improvements, coordinate incident response, and support new product releases.

Matching Summary

Oversee the Globallink platform support teams in North America, responsible for supporting daily platform updates, monitoring client inquiries, and assisting with client onboarding and trading activities.

Salary

$170,000 - $252,500 Annual; Not specified; Comprehensive benefits program

Skills & Requirements

Must-have

  • Globallink platform support
  • client inquiries and escalations
  • technical support for integration
  • monitoring and coordinating technical support
  • regulatory environment in NA
  • continuous process improvements

Nice-to-have

  • strategic, analytical, and commercial skills
  • results driven, service/action-oriented delivery
  • organizational and political agility
  • dynamic management
  • decision making
  • foster cross function relationships

Key Requirements

  • 15+ years of related financial industry experience
  • 10 years experience managing an operational role
  • Global multi-jurisdictional regulatory experience preferred
  • Bachelor's degree in finance, accounting, or economics

Work Rights

Not specified

Tailored Resume

Cover Letter