Front Office Manager

Hotel Chadstone Melbourne MGallery

Fairmont, CA, United States
Base: $80,000 to $90,000 usd; bonus/equity: not sp...
On-site
Guest service standards
Revenue management strategies
Handle guest concerns
Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue

Job Summary

  • Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue.
  • Assist guests regarding hotel facilities in an informative and helpful way, and handle guest concerns and react quickly.
  • Employee benefit card offering discounted rates in Accor worldwide, learning programs, and career development opportunities.

Matching Summary

Lead and manage all aspects of the Front Office department, ensuring all service standards are followed and maximizing rooms revenue.

Salary

Base: $80,000 to $90,000 USD; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Guest service standards
  • Revenue management strategies
  • Handle guest concerns
  • Manage departmental budget
  • Supervise and coach staff
  • Guest registration and checkout

Nice-to-have

  • Professional presentation
  • Strong interpersonal skills
  • Ability to work under pressure
  • Focus attention on guest needs
  • Create welcoming environment

Key Requirements

  • Previous leadership experience
  • Previous Property Management System experience
  • Computer literate in Microsoft Window applications
  • University/College degree in a related discipline preferred

Work Rights

Not specified

Tailored Resume

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