Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties
Job Summary
Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties.
Monitor call center performance and analyze reports, recommending plans of actions to ensure efficiency on call center operations.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships.
Matching Summary
Organize and direct the daily activities related to the operation of the call center, responsible for managing, training and guiding analysts in performing their duties.
Skills & Requirements
Must-have
Workforce Management experience
call centre software applications
MS Excel, VBA, SQL programming
Erlang functions
daily activities of teams
monitor call center performance
Nice-to-have
Curious and Clever
Entrepreneurial Energy
Fast with Intent
Laugh and Learn
values-led organization
Key Requirements
5 years Workforce Management experience
3 years Supervisory experience
College graduate
Critical thinker
Strong quantitative and qualitative analytical skills