Manager, Mutual Funds Service, Nfu & Administration

Royal Bank of Canada

Toronto, Canada
Base: not specified; bonus/equity: bonuses + commi...
Team leadership and supervision
Complex exception-based process management
Customer service escalation handling
You will supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes supporting our Mutual Funds operations

Job Summary

  • You will supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes supporting our Mutual Funds operations.
  • The role offers a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • RBC fosters an inclusive workplace based on respect, belonging and opportunity for all, supporting employee development and collaboration.

Matching Summary

You will supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes supporting our Mutual Funds operations.

Salary

Base: Not specified; Bonus/Equity: Bonuses and commissions where applicable; Benefits: Flexible benefits and employee discounts

Skills & Requirements

Must-have

  • Team leadership and supervision
  • Complex exception-based process management
  • Customer service escalation handling
  • Process improvement and implementation
  • Regulatory and organizational risk management
  • Proficiency with MS Office

Nice-to-have

  • Canadian Securities license
  • Mutual Funds and Trading experience
  • Brokerage systems knowledge
  • Change management expertise
  • Cross enterprise collaboration mindset

Key Requirements

  • 4-year degree or equivalent experience
  • 5+ years securities, banking or technology experience
  • 3+ years related industry experience
  • 2+ years managerial experience
  • Canadian Securities license (nice-to-have)

Work Rights

Not specified

Tailored Resume

Cover Letter