Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide customer support for their Human Capital Management software. The ideal candidate will have over four years of experience in SaaS software support, with strong troubleshooting skills and the ability to manage time-sensitive issues in a collaborative environment. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to provide customer support for their Human Capital Management software. The ideal candidate will have over four years of experience in SaaS software support, with strong troubleshooting skills and the ability to manage time-sensitive issues in a collaborative environment. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • Human Capital Management knowledge

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • adaptability
  • passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • support Talent Management solutions
  • support SaaS based Enterprise software
  • engage and coordinate multiple teams
  • resilience when faced with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter