Provide specialized, enhanced, pro-active service to top accounts, analyzing and resolving ongoing service problems
Job Summary
Provide specialized, enhanced, pro-active service to top accounts, analyzing and resolving ongoing service problems.
Serve as direct contact for top accounts, responding to requests in a timely and efficient manner and demonstrating independent decision-making abilities.
Interface with other FedEx departments to ensure expeditious resolutions and enhanced customer satisfaction, while advising on situations that may impact service.
Matching Summary
Provide specialized, enhanced, pro-active service to top accounts, analyzing and resolving ongoing service problems.
Skills & Requirements
Must-have
Provide specialized, enhanced, pro-active service
Analyze and resolve ongoing service problems
Respond to customer requests timely and efficient
Communicate corporate guidelines to customers
Utilizes onecall specific software programs
Maintain complete customer records/profiles
Nice-to-have
World-class company recognition
Great place to work awards
Technology innovator reputation
Socially responsible company certification
Energy efficiency initiatives
Key Requirements
High School diploma required
College degree preferred
Proficiency in English at 600 (TOEIC)
Three (3) years' experience customer problem/resolution