Verbal Complaints Specialist Ii

Newrez

Not specified; not specified; medical, dental, vis...
Excellent verbal communication skills
Outbound call resolution within 24 hours
Experience reading loan documents
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues

Job Summary

  • The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.
  • Employees must make outbound calls to acknowledge complaints within 24 hours and provide status updates every three days until resolution.
  • Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.

Matching Summary

The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • Excellent verbal communication skills
  • Outbound call resolution within 24 hours
  • Experience reading loan documents
  • Strong follow-up and accountability
  • Intermediate MS Office proficiency

Nice-to-have

  • Familiarity with lending terminology
  • Knowledge of ILS systems
  • Ability to assist with training new hires
  • Pride in problem solving
  • Superior organizational skills

Key Requirements

  • High School Diploma required
  • 2-4 years experience preferred
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

Cover Letter