Customer Service Representative

Hendrick Luxury Collision Center

Charlotte, North Carolina, US
Excellent interpersonal communication skills
Ability to resolve customer issues
Strong organizational abilities
The role is responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • The role is responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Employees must address customer concerns and strive to resolve issues between customers and the dealership sales and service departments.
  • The position requires following up with customers via telephone and mailings prior to purchase, after purchase, and after service.

Matching Summary

The role is responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • Excellent interpersonal communication skills
  • Ability to resolve customer issues
  • Strong organizational abilities

Nice-to-have

  • Servant leadership mindset
  • Commitment to continuous improvement
  • Passion for winning culture

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Valid Driver's License
  • Advanced Microsoft Office skills

Work Rights

Not specified

Tailored Resume

Cover Letter