Cx & Innovation Expert

Armaokchapter

Not specified
Cx & nps strategy
Customer & employee feedback translation
End-to-end experience design
The Cx & Innovation Expert position at Armaokchapter involves leading the customer experience (CX) strategy, enhancing NPS, and driving organizational change to prioritize customer-centric behaviors. The role requires extensive experience in customer experience and transformation, focusing on data-driven decision-making and collaboration across teams to improve customer journeys

Job Summary

  • Shape the CX & NPS strategy and steer the roadmap across Segments, Channel, and Products.
  • Drive end-to-end experience design by supporting the re-design of key products, services and processes to remove friction and increase customer value.
  • Lead programs that shift mindsets, ways of working and rituals towards customer centric behaviour.

Matching Summary

Match Score: 85

The Cx & Innovation Expert position at Armaokchapter involves leading the customer experience (CX) strategy, enhancing NPS, and driving organizational change to prioritize customer-centric behaviors. The role requires extensive experience in customer experience and transformation, focusing on data-driven decision-making and collaboration across teams to improve customer journeys.

Skills & Requirements

Must-have

  • CX & NPS strategy
  • Customer & Employee feedback translation
  • End-to-end experience design
  • Customer obsession embedding
  • CX data and mystery shopping leverage

Nice-to-have

  • Curious, experimental, pragmatic mindset
  • Service design principles familiarity
  • Inspiring leadership style
  • Natural coach

Key Requirements

  • +10 year experience
  • Proven track success in designing & delivering large-scale CX strategies
  • Strong data literacy
  • Experience navigating matrix, multi stakeholder environments
  • Solid change management skills
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter