The National Contact Center Leader manages teams of professionals and managers in support of contact center operations, guiding the work of the function and/or assigned sites
Job Summary
The National Contact Center Leader manages teams of professionals and managers in support of contact center operations, guiding the work of the function and/or assigned sites.
Key responsibilities include directing the design and development of systems, standards, targets, and customer feedback mechanisms to monitor customer service performance.
The organization is committed to making financial well-being possible for its clients and associates, offering a comprehensive Total Rewards package.
Matching Summary
The National Contact Center Leader manages teams of professionals and managers in support of contact center operations, guiding the work of the function and/or assigned sites.
Salary
Base: $126,000/yr - $148,000/yr; Bonus/Equity: Participation in an incentive program linked to performance; Benefits: Comprehensive Total Rewards package
Skills & Requirements
Must-have
Contact center performance standards
Customer service performance monitoring
Contact center staffing management
Cross-functional stakeholder communication
Nice-to-have
Inspires Others
Customer Engagement
Digital Savviness
Innovation
Collaboration
Key Requirements
8+ Years Work Experience Required
10+ Years Work Experience Preferred
5+ years of Management experience
5+ years of Contact Center Experience
Series 7 and Series 63 required
Series 24 required or ability to get within 120 days