Servicenow- Process Mapping & Automation - Manager

State Street UK

Hyderabad, India
Hybrid
Strong understanding of service mapping concepts
Hands-on experience with servicenow
Experience with tag-based service mapping
The role is responsible for building and maintaining end-to-end service maps within the CMDB

Job Summary

  • The role is responsible for building and maintaining end-to-end service maps within the CMDB.
  • This position supports operational resilience and regulatory compliance by ensuring service maps meet quality standards.
  • State Street offers a collaborative environment where technology skills and innovation are valued.

Matching Summary

The role is responsible for building and maintaining end-to-end service maps within the CMDB.

Skills & Requirements

Must-have

  • Strong understanding of Service Mapping concepts
  • Hands-on experience with ServiceNow
  • Experience with tag-based service mapping
  • Understanding of IT infrastructure components

Nice-to-have

  • Familiarity with ITSM processes
  • ServiceNow Certification
  • Understanding of MID Server setup

Key Requirements

  • Experience with ServiceNow Service Mapping and Discovery
  • Familiarity with cloud environments
  • Good understanding of Incident, Change, Problem processes

Work Rights

Not specified

Tailored Resume

Cover Letter