As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools are used to provide impeccable service to the organization
Job Summary
As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools are used to provide impeccable service to the organization.
In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools.
Success hinges on your ability to balance operational excellence with effective people leadership, fostering a team dedicated to impeccable service delivery.
Matching Summary
As part of Mondelēz International Digital Services, you work with the services operations capability leads to ensure that defined processes and tools are used to provide impeccable service to the organization.
Skills & Requirements
Must-have
compliance monitoring
quality assurance
data protection activities
people leadership
performance management
Nice-to-have
client focus
continuous improvement
dynamic regional context
shared service model
Key Requirements
Bachelor's degree in business administration or equivalent
Data management experience
Leading teams experience
Coaching and mentoring experience
Managing performance driven by service level agreements and metrics