Service Desk Representative Analyst Ii

Allstate

Technical support hardware software
Analyze and resolve technical problems
Monitor system performance
The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization

Job Summary

  • The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.
  • Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
  • The Allstate Corporation is one of the largest publicly held insurance providers in the United States.

Matching Summary

The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.

Skills & Requirements

Must-have

  • technical support hardware software
  • analyze and resolve technical problems
  • monitor system performance
  • manage ticket escalation

Nice-to-have

  • collaborate with IT teams
  • promote continuous learning
  • enhance the knowledge base

Key Requirements

  • 0-2 years experience
  • 4 year Bachelors Degree

Work Rights

Not specified

Tailored Resume

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