Job Summary

• As a Technical Success Manager, you’ll be joining our Client Services team as Tier 2 support working with our APAC clients troubleshooting and resolving technical inquiries and bug fixes and helping clients utilize our platform in the most optimal way.
• You’ll also act as a technical relationship manager providing best practices guidance with our clients via case and phone communications working in a timely and efficient manner to ensure compliance with defined SLO’s.
• You should possess a drive/passion for providing exceptional customer service to each and every client and should be analytical and detail-oriented with a focus on exceeding expectations.

Matching Summary

Skills & Requirements

Key Requirements

• 5+ years of experience in handling Tier 2 support
• 1-2 years of relevant experience providing technical support to SaaS clients
• Fluent in English to advanced business level
• Experience coding or scripting for websites or web components

Work Rights