Service Delivery Engineer, Mfg & Qra

Smith+Nephew

Kharadi, Pune, India
Hybrid
Application support for manufacturing and qms
3rd party technical support coordination
Customer/business partner coordination
Smith+Nephew is seeking a Service Delivery Engineer for their Kharadi, Pune location, focusing on application support for Manufacturing and Quality Management Systems. The role involves coordinating with stakeholders and driving continuous improvements while ensuring system stability and incident resolution

Job Summary

  • The Service Delivery Engineer, MFG & QRA is responsible for leading the application support for Manufacturing and Quality Management Systems (QMS), ensuring effective delivery of IT service requests, incident resolutions, and system enhancements.
  • This role ensures business continuity by maintaining application stability, coordinating with stakeholders, and driving continuous improvements across the application lifecycle.
  • Smith+Nephew offers benefits such as Major medical coverage, Educational Assistance, Flexible Personal/Vacation Time Off, and Parental Leave.

Matching Summary

Match Score: 85

Smith+Nephew is seeking a Service Delivery Engineer for their Kharadi, Pune location, focusing on application support for Manufacturing and Quality Management Systems. The role involves coordinating with stakeholders and driving continuous improvements while ensuring system stability and incident resolution.

Skills & Requirements

Must-have

  • Application support for Manufacturing and QMS
  • 3rd Party Technical Support Coordination
  • Customer/Business Partner Coordination
  • IT Partner/Stakeholder Coordination
  • Configuration Item Management
  • Change Ticket Management

Nice-to-have

  • Calm and composed under pressure
  • Ability to collaborate across diverse teams
  • Training and Knowledge Sharing

Key Requirements

  • Bachelor's degree in computer science, Information Technology, or equivalent
  • Minimum 10+ years of IT support experience
  • Level 2 (L2) application support for Manufacturing, Quality Management Systems (QMS), or Regulatory Systems
  • Hands-on experience supporting platforms such as eQMS, RIMSYS, GRS, Calibration Systems, Quality Inspection, Environmental Monitoring, Document Management, Label Printing, CNC Programming, Laboratory Management, or CCMI software
  • SAFe Certified, Agile Alliance Certified, TOGAF Certified, ITIL Certified, or any ITSM Frameworks

Work Rights

Not specified

Tailored Resume

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