Service Desk Technician

Experian

Heredia, Costa Rica
Not specified; annual performance bonus mentioned;...
**
Fluent in english
2+ years of related experience
Bachelor's degree in computer science
** Experian is seeking a Service Desk Technician to provide technical support for their Contact Center in Costa Rica. The ideal candidate should have a background in IT support, familiarity with various technical tools, and a commitment to customer service. **

Job Summary

  • You will provide Tier 1 and Tier 2 technical support to address and quickly resolve issues raised by over 1200 agents in the Contact Center.
  • The role involves managing tickets promptly to ensure Service Level Agreement compliance while working with teams across India, Chile, Costa Rica, and the US.
  • Experian offers award-winning benefits including medical insurance, paid time off, an annual performance bonus, and education reimbursement.

Matching Summary

Match Score: 75

** Experian is seeking a Service Desk Technician to provide technical support for their Contact Center in Costa Rica. The ideal candidate should have a background in IT support, familiarity with various technical tools, and a commitment to customer service. **

Salary

Not specified; Annual Performance Bonus mentioned; Benefits include Medical, life, dental, and Education Reimbursement

Skills & Requirements

Must-have

  • Fluent in English
  • 2+ years of related experience
  • Bachelor's degree in computer science
  • Experience with Service Now
  • Experience with VDI environments

Nice-to-have

  • Experience with Cisco PCCE applications
  • Experience with JIRA and Confluence
  • Experience with OKTA and MS Active Directory
  • Ability to work flexible time zones
  • Expertise in operational best practices

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 2+ years of related experience
  • Fluent in English
  • Experience in technology support organization

Work Rights

Not specified

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