Customer Journey Expert Onboarding Prozesse Savings & Investments (w/m/d)

ING

Not specified; not specified; benefits: pension sc...
Hybrid
Onboarding process optimization
End-to-end customer journey design
Stakeholder management in banking
The role focuses on continuously developing the customer journey to ensure a seamless and pleasant onboarding experience for Savings & Investments clients

Job Summary

  • The role focuses on continuously developing the customer journey to ensure a seamless and pleasant onboarding experience for Savings & Investments clients.
  • Candidates will collaborate with Product Strategy, IT, and UX-Design teams to implement new onboarding flows and systems with a focus on user experience.
  • The position offers a hybrid work model with benefits including a free Germany ticket, bike leasing, and individual budgets for personal development.

Matching Summary

The role focuses on continuously developing the customer journey to ensure a seamless and pleasant onboarding experience for Savings & Investments clients.

Salary

Not specified; Not specified; Benefits: Pension scheme, asset-building contributions, free Deutschlandticket, Bike LeasING, company restaurant, hybrid work model, sabbatical, childcare support, development budget

Skills & Requirements

Must-have

  • Onboarding process optimization
  • End-to-end Customer Journey design
  • Stakeholder management in banking
  • Agile working experience
  • Process compliance and audits

Nice-to-have

  • Strong analytical thinking
  • Digital technology affinity
  • Conflict resolution skills
  • Sustainable solution development
  • Cross-functional collaboration

Key Requirements

  • Degree in Economics or Business Informatics
  • Multiple years of experience in Onboarding processes
  • Fluent German and English language skills
  • Experience with agile methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter