Qa/training/content Manager

Fi

New York, NY, United States
On-site
Qa/training/content management
Knowledge base ownership
Ai-optimized content ecosystem
Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring

Job Summary

  • Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring.
  • The role involves owning the Help Center, internal knowledge base, and agent training programs during a period of significant product launches and international expansion.
  • This full-time contractor position covers a planned maternity leave from mid-May/June 2026 through December 2026.

Matching Summary

Fi is leveraging team expertise to improve the lives of millions of pets through real-time tracking and behavior monitoring.

Skills & Requirements

Must-have

  • QA/Training/Content Management
  • Knowledge Base Ownership
  • AI-Optimized Content Ecosystem
  • Help Center Management
  • Agent Training Programs

Nice-to-have

  • Thrives in innovative environments
  • Collaborative work ethic
  • Passion for pet industry

Key Requirements

  • Full-time contractor role (~6–7 months)
  • Start 4–6 weeks before leave begins
  • Work directly with Senior Manager for handoff

Work Rights

Not specified

Tailored Resume

Cover Letter