Translate strategic direction into measurable initiatives
Jobgether is seeking a Retention Manager to oversee customer retention strategies in a dynamic, data-driven digital environment in Switzerland. The role involves leading a CRM and retention team to enhance customer engagement, reduce churn, and improve customer lifetime value through strategic initiatives
Job Summary
This role involves taking ownership of customer retention strategy within a fast-paced, data-driven digital environment.
You will lead and develop a high-performing CRM and retention team to translate strategic direction into impactful, measurable initiatives.
The position offers a unique opportunity to influence revenue growth by improving engagement, reducing churn, and enhancing customer lifetime value.
Matching Summary
Match Score: 85
Jobgether is seeking a Retention Manager to oversee customer retention strategies in a dynamic, data-driven digital environment in Switzerland. The role involves leading a CRM and retention team to enhance customer engagement, reduce churn, and improve customer lifetime value through strategic initiatives.
Skills & Requirements
Must-have
Lead high-performing CRM and retention team
Design and optimize automated customer journeys
Translate strategic direction into measurable initiatives
Drive revenue growth through engagement improvement
Collaborate with cross-functional teams
Nice-to-have
Strategic thinker in dynamic environments
Data-driven digital environment experience
Turning insights into actionable results
Experience in personalized customer experiences
Key Requirements
Leadership experience in CRM and retention
Background in analytics and lifecycle marketing
Proven track record in customer experience optimization