Senior Operations Coordinator - Richmond, Va Or Plano, Tx - Work From Home

Capital One

Richmond, Virginia, United States
$49,800 - $56,900 py
**
Inbound phone and email customer service
Research and diagnose client needs
Resolve intermediate complexity inquiries
** Capital One is seeking a Senior Operations Coordinator for their Cardmember Servicing team, which entails handling customer service requests via phone and email. This entry-level role requires proficiency in problem-solving, attention to detail, and effective communication skills. **

Job Summary

  • This entry-level role fulfills basic and transactional servicing requests for the Cardmember Servicing team.
  • The position requires using multiple system interfaces to research, diagnose, and resolve client financial and non-financial needs.
  • Candidates must possess strong attention to detail and problem-solving skills to handle inquiries of intermediate complexity.

Matching Summary

Match Score: 75

** Capital One is seeking a Senior Operations Coordinator for their Cardmember Servicing team, which entails handling customer service requests via phone and email. This entry-level role requires proficiency in problem-solving, attention to detail, and effective communication skills. **

Salary

$49,800 - $56,900

Skills & Requirements

Must-have

  • Inbound phone and email customer service
  • Research and diagnose client needs
  • Resolve intermediate complexity inquiries
  • Use GUI-based and green screen tools
  • Attention to detail and problem solving

Nice-to-have

  • Verbal and written communication skills
  • Project-based task participation
  • Transactional servicing experience

Key Requirements

  • Entry level role
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter