Suml Operations Training And Development Associate - Hybrid

EPX

Plano, TX, United States
Base: $66,700 - $76,100; bonus/equity: performance...
Hybrid
Agent training and development
Call center operations
Google suite or microsoft office proficiency
As an Operations Training and Development Associate, you support, develop, motivate, and strive to exceed standards of customer service and experience

Job Summary

  • As an Operations Training and Development Associate, you support, develop, motivate, and strive to exceed standards of customer service and experience.
  • This role is hybrid, requiring three days per week in the Plano office and the remainder working virtually.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

As an Operations Training and Development Associate, you support, develop, motivate, and strive to exceed standards of customer service and experience.

Salary

Base: $66,700 - $76,100; Bonus/Equity: Performance based incentives including cash bonuses and/or long term incentives; Benefits: Comprehensive health, financial and other benefits

Skills & Requirements

Must-have

  • Agent training and development
  • Call center operations
  • Google Suite or Microsoft Office proficiency
  • Customer service standards
  • Hybrid work schedule

Nice-to-have

  • Auto loan or auto finance experience
  • Experience with Google Sheets formulas
  • Collaboration with leadership and support partners

Key Requirements

  • High School Diploma or equivalent
  • At least 2 years coaching or mentoring experience
  • At least 3 years call center experience in banking or financial services
  • At least 2 years experience using Google Suite or Microsoft Office
  • Not eligible for employment sponsorship

Work Rights

Must have valid work authorization in the US

Tailored Resume

Cover Letter