Techedge Solution Private Limited is seeking a Factory Information System (FIS) Line Support Engineer to provide 24/7 first-level technical support, ensuring high IT service uptime in a production environment. The role involves diagnosing technical issues, managing incident resolutions, and maintaining compliance with information security protocols
Job Summary
This role involves providing 24/7 shift support to maintain uninterrupted factory IT operations including nights, weekends, and holidays.
The engineer will diagnose technical issues, manage data transfers, and ensure machine connectivity for FIS applications.
Success requires collaborating with global support teams to resolve complex incidents while adhering to information security policies.
Matching Summary
Match Score: 80
Techedge Solution Private Limited is seeking a Factory Information System (FIS) Line Support Engineer to provide 24/7 first-level technical support, ensuring high IT service uptime in a production environment. The role involves diagnosing technical issues, managing incident resolutions, and maintaining compliance with information security protocols.
Skills & Requirements
Must-have
24/7 rotating shift availability
Factory Information System (FIS) support
Incident tracking and resolution
Network and database troubleshooting
Data transfer management
Nice-to-have
Global team collaboration experience
Knowledge base documentation skills
Information security compliance awareness
Key Requirements
Experience with IT staffing or data center operations preferred
Ability to escalate unresolved incidents promptly
Strong analytical skills for systematic problem diagnosis