The Home Services Coordinator will manage enquiries from stores, customers, and subcontractors to support the operational requirements of the Installation program
Job Summary
The Home Services Coordinator will manage enquiries from stores, customers, and subcontractors to support the operational requirements of the Installation program.
Key responsibilities include handling all Home Service enquiries, surveys, and escalations, ensuring timely resolution of support tickets, and managing work order scheduling.
The company offers competitive remuneration, fantastic discounts, paid parental leave, and a strong commitment to sustainability.
Matching Summary
The Home Services Coordinator will manage enquiries from stores, customers, and subcontractors to support the operational requirements of the Installation program.
Skills & Requirements
Must-have
Manage Home Service enquiries
Resolve support tickets within timeframes
Monitor work order scheduling
Work with multiple systems
Handle de-escalation and complaints
Nice-to-have
Passionate and knowledgeable team
Creative and idea-driven environment
Embrace flexibility and hybrid models
Commitment to sustainability
Key Requirements
Customer Service experience
Microsoft Product Knowledge
Experience with legal framework requirements (PCIDSS, Privacy, ACL)
Rotating roster including weekends and public holidays