Manager Of Patient Customer Service And Self Pay, Day Shift, Customer Service

Adventist Rehabilitation Hospital of Maryland Inc

Maryland, US
Base: $71,932.12 - $107,889.60; bonus/equity: not ...
Fully onsite
Leads and coaches customer service team
Monitors daily customer service operations
Oversees financial assistance application process
Adventist Rehabilitation Hospital of Maryland Inc is seeking a Manager of Patient Customer Service and Self Pay to lead their customer service team. The ideal candidate should possess strong customer service skills and experience in a healthcare environment, with the aim of enhancing service satisfaction and operational efficiency. The role offers a full-time day shift position with competitive pay and comprehensive benefits

Job Summary

  • The role involves leading, coaching, and motivating a customer service team to ensure high levels of service satisfaction within a faith-based healthcare organization.
  • Responsibilities include managing daily operations, analyzing call center data to improve processes, and overseeing the financial assistance process including eligibility determination.
  • The company offers comprehensive benefits including medical, dental, vision, retirement contributions, paid time off, and tuition reimbursement with a focus on work-life balance.

Matching Summary

Match Score: 85

Adventist Rehabilitation Hospital of Maryland Inc is seeking a Manager of Patient Customer Service and Self Pay to lead their customer service team. The ideal candidate should possess strong customer service skills and experience in a healthcare environment, with the aim of enhancing service satisfaction and operational efficiency. The role offers a full-time day shift position with competitive pay and comprehensive benefits.

Salary

Base: $71,932.12 - $107,889.60; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Retirement match, PTO, Tuition Reimbursement

Skills & Requirements

Must-have

  • Leads and coaches customer service team
  • Monitors daily customer service operations
  • Oversees financial assistance application process
  • Analyzes call center data for efficiency
  • Ensures regulatory compliance in revenue cycle

Nice-to-have

  • Strong judgment under time pressure
  • Ability to maintain high processing volume
  • Promotes staff development and productivity
  • Collaborative team environment experience
  • Faith-based organization mission alignment

Key Requirements

  • High School Diploma required
  • Bachelor's Degree or 3-4 years healthcare experience
  • Commitment to one year tenure before internal transfer
  • Ability to work independently and collaboratively
  • Professional appearance and demeanor required

Work Rights

Not specified

Tailored Resume

Cover Letter