Facilities Service Desk Team Lead

McLaren

Woking, United Kingdom
On-site
Lead facilities service desk function
Manage concept system for incidents
Coordinate requests across multiple sites
McLaren is seeking a Facilities Service Desk Team Lead to manage the Facilities Service Desk and provide exceptional customer service across its various locations in the UK. The role involves overseeing the day-to-day operations of the service desk while ensuring efficient coordination of facilities-related requests and incidents

Job Summary

  • The role leads the Facilities Service Desk function to provide professional and responsive service to McLaren Automotive and Racing.
  • Responsibilities include ensuring facilities-related requests are coordinated efficiently through the Concept system while achieving service levels.
  • The position requires flexibility to support operational incidents, events, or business-critical activities across Woking, Bicester, Leamington, and Nuneaton.

Matching Summary

Match Score: 85

McLaren is seeking a Facilities Service Desk Team Lead to manage the Facilities Service Desk and provide exceptional customer service across its various locations in the UK. The role involves overseeing the day-to-day operations of the service desk while ensuring efficient coordination of facilities-related requests and incidents.

Skills & Requirements

Must-have

  • Lead Facilities Service Desk function
  • Manage Concept system for incidents
  • Coordinate requests across multiple sites

Nice-to-have

  • Customer-focused service delivery
  • Flexible support for business-critical activities
  • Experience with off-site location management

Key Requirements

  • Day-to-day management experience
  • Service level achievement capability

Work Rights

Not specified

Tailored Resume

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