The role manages a team to provide operational support across the end-to-end client lifecycle including onboarding and offboarding
Job Summary
The role manages a team to provide operational support across the end-to-end client lifecycle including onboarding and offboarding.
Candidates must own the end-to-end operational data model and ensure accurate feeding of data into global dashboards using Power BI.
The position requires leading productivity initiatives and coordinating audits while acting as the primary point of contact between local and global leadership.
Matching Summary
The role manages a team to provide operational support across the end-to-end client lifecycle including onboarding and offboarding.
Skills & Requirements
Must-have
5+ years delivery operations experience
Power BI dashboard creation and ownership
Advanced Excel data modeling skills
MS 365 ecosystem proficiency including Power Automate
Multi-geography coordination across time zones
Nice-to-have
BPO or GCC operations background
AI-enabled process improvement mindset
Experience building operational frameworks from scratch
Strong written communication for executive updates
Ability to drive outcomes without direct authority