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NiCE is seeking a Manager for their Professional Services team, a role that combines strategic oversight with hands-on team management in delivering customer service automation solutions. The ideal candidate will possess extensive experience in managing consulting engagements, AI technology implementations, and leading teams in a matrixed environment.
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Job Summary
This pivotal leadership role blends strategic oversight with hands-on engagement to manage a team delivering NiCE CXone products across a diverse customer base.
The successful candidate will foster a collaborative high-performing team environment while ensuring seamless project execution and customer satisfaction through strong matrix management skills.
Join an innovation powerhouse recognized as the market leader in AI, cloud, and digital domains where every day offers endless internal career opportunities.
Matching Summary
Match Score: 75
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NiCE is seeking a Manager for their Professional Services team, a role that combines strategic oversight with hands-on team management in delivering customer service automation solutions. The ideal candidate will possess extensive experience in managing consulting engagements, AI technology implementations, and leading teams in a matrixed environment.
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Skills & Requirements
Must-have
15+ years professional experience
3+ years management experience
Matrix environment leadership
AI technology implementation projects
Contact center operations knowledge
Project management methodologies
NiCE CSA product understanding
Nice-to-have
Early adopter of new technologies
Service and team-oriented demeanor
Experience with NiCE CXone products
Cloud-based contact center platforms
AI technical training program delivery
Prompt engineering expertise
Bot and voice flow design knowledge
Key Requirements
BS/BA in technical or business field required
MBA preferred
15+ years professional experience beyond education