Professional, Product Support

JLL UK

Ciudad de Mexico, MEX
Fully remote
Product subject matter expertise
User issue resolution
Generative ai prompt creation
A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group

Job Summary

  • A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group.
  • They are responsible for providing product subject matter expertise and support insights to their technology partners, directly supporting users and clients for issue resolution directly, and participating in the improvement of our technology through our product delivery processes.
  • JLL empowers you to shape a brighter way.

Matching Summary

A Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group.

Skills & Requirements

Must-have

  • Product subject matter expertise
  • User issue resolution
  • Generative AI prompt creation
  • UAT testing execution
  • Knowledge management materials

Nice-to-have

  • High quality of care
  • Seamless user experience
  • Continuous learning commitment

Key Requirements

  • 1-2+ years of product support experience
  • 2+ years of experience in supported business lines
  • Availability during US business hours (EST/PST)
  • Real-time collaboration with US colleagues

Work Rights

Not specified

Tailored Resume

Cover Letter