Senior Customer Support Specialist (airline Crew Management Solutions)

AIRBUS DS GEO SA

Gdansk, Poland
Not specified; training funding: 3,000 pln grosspy...
Hybrid (3 days per week in office)
3-5 years technical aviation experience
Airline crew management or scheduling systems expertise
It/software support role in aviation sector
The job posting is for a Senior Customer Support Specialist at Airbus DS GEO SA in Gdansk, Poland, focused on providing Level 2 technical support for their Skywise Crew Management Solutions. The ideal candidate should have 3-5 years of experience in technical aviation roles, particularly with airline crew management systems, and possess strong analytical and communication skills

Job Summary

  • You will provide technical Level 2 support for the Skywise N-Ops & Crew product, owning queries from creation to resolution.
  • The role involves analyzing complex queries, performing system changes where permitted, and collaborating with Product Management and Development teams.
  • Employees benefit from a hybrid working model, professional development funding, and comprehensive private medical coverage.

Matching Summary

Match Score: 85

The job posting is for a Senior Customer Support Specialist at Airbus DS GEO SA in Gdansk, Poland, focused on providing Level 2 technical support for their Skywise Crew Management Solutions. The ideal candidate should have 3-5 years of experience in technical aviation roles, particularly with airline crew management systems, and possess strong analytical and communication skills.

Salary

Not specified; Training funding: 3000 PLN gross/year after probation; Referral bonus: 5000 PLN

Skills & Requirements

Must-have

  • 3-5 years technical aviation experience
  • Airline Crew Management or Scheduling Systems expertise
  • IT/Software support role in aviation sector
  • Strict adherence to SLA timeframes
  • Strong analytical and problem-solving skills

Nice-to-have

  • Understanding of Hotel and Ground Transportation requirements
  • Knowledge of Crew duty and rest violations
  • Experience with Irregular Operations contingency plans
  • Familiarity with daily crew and aircraft reporting
  • Ability to multitask during high stress situations

Key Requirements

  • 3-5 years proven hands-on experience in IT aviation role
  • Direct experience with Airline Crew Management systems
  • Fluent in English communication

Work Rights

Not specified

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