Oversees and manages MMA resources in the delivery of benchmark service to clients, acting as a leader of Account Management Teams to coach, mentor, and train team members
Job Summary
Oversees and manages MMA resources in the delivery of benchmark service to clients, acting as a leader of Account Management Teams to coach, mentor, and train team members.
Responsible for all strategies and actions leading to overall customer satisfaction and ongoing client retention, including regular meetings and communication with clients.
Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
Matching Summary
Oversees and manages MMA resources in the delivery of benchmark service to clients, acting as a leader of Account Management Teams to coach, mentor, and train team members.
Skills & Requirements
Must-have
Client retention and satisfaction
Strategic plan design recommendations
Carrier/vendor relationship management
Financial and risk management reporting
Revenue management and negotiation
Nice-to-have
Positive contribution to company culture
Mentoring and training junior staff
Representing company at events
Key Requirements
15+ years of Account Executive experience
5-7 years in Executive or Sr. Account Executive role
Mastery level knowledge of benefits products and services