WPP is seeking a highly technical IT Manager for their End User Services (EUS) team in India. The role entails overseeing strategic technology operations, enhancing service delivery, and managing IT frameworks while leading a team to ensure compliance and security
Job Summary
Oversee End User Services (EUS) and drive strategic technology operations across the India market, ensuring optimal service delivery and enhancing IT frameworks.
Manage EUS Leads and Engineers, oversee ticket queue management, monitor SLA compliance, and implement continuous improvement initiatives for service delivery.
Develop country IT infrastructure roadmaps, implement cybersecurity best practices, manage enterprise agreements with technology partners, and lead market deployment of global IT initiatives.
Matching Summary
Match Score: 85
WPP is seeking a highly technical IT Manager for their End User Services (EUS) team in India. The role entails overseeing strategic technology operations, enhancing service delivery, and managing IT frameworks while leading a team to ensure compliance and security.
Skills & Requirements
Must-have
ITIL and service management best practices
endpoint management platforms
cybersecurity best practices
IT budget management
global IT initiatives deployment
Nice-to-have
AI-driven support solutions
culture of creativity and belonging
continuous learning and development
Key Requirements
Bachelor's degree in IT, Computer Science or related field, or relevant experience
Proficiency in ITIL and ITSM frameworks
Experience with MDM solutions like Jamf and Intune
Demonstrated experience in IT governance, compliance audits, and risk mitigation