Service Manager / Assistant Service Manager (johor Bahru)

KONE ELEVATORS PTY

Johor Bahru, Malaysia
On-site
Customer satisfaction
Service operations management
Safety and quality compliance
KONE Elevators is seeking a Service Manager/Assistant Service Manager in Johor Bahru, Malaysia, responsible for overseeing service operations, ensuring customer satisfaction, and managing technician performance. The ideal candidate should have a background in engineering or business, with at least five years of experience in service operations, preferably in the elevator or escalator industry

Job Summary

  • The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
  • This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
  • You are surrounded by fun colleagues and a lively working environment.

Matching Summary

Match Score: 85

KONE Elevators is seeking a Service Manager/Assistant Service Manager in Johor Bahru, Malaysia, responsible for overseeing service operations, ensuring customer satisfaction, and managing technician performance. The ideal candidate should have a background in engineering or business, with at least five years of experience in service operations, preferably in the elevator or escalator industry.

Skills & Requirements

Must-have

  • Customer satisfaction
  • Service operations management
  • Safety and quality compliance
  • Technician performance management
  • Service repair sales

Nice-to-have

  • Global organization opportunities
  • Collaborative working culture
  • Proactive and results-driven mindset

Key Requirements

  • Bachelor's degree in Engineering, Business, or related field
  • Minimum of 5 years of experience in service operations
  • Experience in elevator or escalator industry preferred
  • Strong leadership and people management skills
  • Excellent customer relationship management skills

Work Rights

Not specified

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