Customer Support Specialist Ii - Thurs To Sun - Shared Services - Monterrey

Uberfreight

Monterrey, Mexico
Salary type specified; base: not specified; bonus/...
On-site
Advanced english verbal and written skills
Thursday to sunday work schedule
2 years customer interaction experience
Uber Freight is seeking a Customer Support Specialist to work from Thursday to Sunday in Monterrey, Mexico, focusing on providing customer service support for U.S. and Canadian operations. The role involves problem-solving, communication, and process improvement in logistics

Job Summary

  • This role supports U.S. and Canada operations through accurate shipment data entry, appointment scheduling, and resolving delivery exceptions.
  • Candidates must work an alternate schedule from Thursday to Sunday between 06:00 and 17:00 onsite in Monterrey.
  • The position requires advanced English proficiency and either two years of customer interaction experience or a bachelor's degree with one year of experience.

Matching Summary

Match Score: 85

Uber Freight is seeking a Customer Support Specialist to work from Thursday to Sunday in Monterrey, Mexico, focusing on providing customer service support for U.S. and Canadian operations. The role involves problem-solving, communication, and process improvement in logistics.

Salary

Salary type specified; Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Advanced English verbal and written skills
  • Thursday to Sunday work schedule
  • 2 years customer interaction experience
  • Onsite work in Monterrey
  • Problem-solving and decision making

Nice-to-have

  • Empathy and understanding of carrier perspectives
  • Process improvement initiative ideas
  • Cooperative stakeholder relationship management
  • Experience with escalation resolution
  • Ability to prioritize urgent issues

Key Requirements

  • Advanced English verbal and written
  • 2 years customer interaction experience
  • Bachelor's degree (alternative path)
  • Onsite presence required
  • Monterrey location availability

Work Rights

Not specified

Tailored Resume

Cover Letter