Intraday Coordinator

407 ETR

Woodbridge, Ontario, Canada
Base: $55,000 - $75,000; bonus/equity: not specifi...
2 years workforce management experience
Business administration diploma or equivalent
Proficiency in microsoft office and scheduling tools
The Intraday Coordinator manages Workforce Management processes including intraday real-time monitoring and agent activity analysis

Job Summary

  • The Intraday Coordinator manages Workforce Management processes including intraday real-time monitoring and agent activity analysis.
  • This role serves as a liaison between communications and customer operations while conducting audits for CEO/CFO attestation.
  • The position requires optimizing schedules daily and weekly in collaboration with the management team to maximize operational efficiencies.

Matching Summary

The Intraday Coordinator manages Workforce Management processes including intraday real-time monitoring and agent activity analysis.

Salary

Base: $55,000 - $75,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2 years workforce management experience
  • Business Administration Diploma or equivalent
  • Proficiency in Microsoft Office and scheduling tools

Nice-to-have

  • Call center experience preferred
  • Strong problem-solving and analytical skills
  • Ability to mentor and support team members

Key Requirements

  • 2 years of WFM experience
  • Business Administration Diploma
  • Proficiency in Verint, AWS, Salesforce/SAP, Workday

Work Rights

Not specified

Tailored Resume

Cover Letter