Not specified; benefits: medical, dental, vision e...
On-site
Manage help desk tickets
Diagnose hardware and software issues
Install and update computer systems
Lancaster Archery Supply Inc is seeking an IT Help Desk Specialist for their Leola, PA location. The role involves providing technical assistance on computer systems, managing help desk tickets, and assisting with hardware and software issues, while being part of a supportive and growth-oriented team
Job Summary
The IT Help Desk Specialist will provide fast technical assistance via phone, email, and ticketing systems while resolving basic technical issues.
Employees are valued as part of an archery family with a positive work environment and good benefits offered by the growing company.
The role includes assisting with networking, firewall tasks, security checks, and providing training to employees on software configuration.
Matching Summary
Match Score: 85
Lancaster Archery Supply Inc is seeking an IT Help Desk Specialist for their Leola, PA location. The role involves providing technical assistance on computer systems, managing help desk tickets, and assisting with hardware and software issues, while being part of a supportive and growth-oriented team.
Salary
Not specified; Benefits: Medical, Dental, Vision eligible 1st of month after hire; 401K, Paid Vacation, Holidays, Sick Leave, Life Insurance, Short/Long Term Disability, Employee Discount
Skills & Requirements
Must-have
Manage Help Desk tickets
Diagnose hardware and software issues
Install and update computer systems
Remote assistance using Bomgar
Knowledge of Microsoft Windows 11
Nice-to-have
Excellent communication skills
Flexibility to work off hours
Assist with NetSuite and Shopify
Positive work environment
Team member valued as archery family
Key Requirements
Associate Degree in Information Systems or equivalent experience
Knowledge of Microsoft Server 2019 and newer
General understanding of network protocols and architecture