Customer Service Representative I

UCFS Italia

Westlake, OH, United States
**
Manage inbound calls
Document customer interactions in crm
Resolve customer complaints
** UCFS Italia is seeking a Customer Service Representative I for its Westlake, OH location. This role focuses on managing customer interactions related to overdue accounts while ensuring a high standard of customer service and achieving collection targets. **

Job Summary

  • The Customer Service Representative serves as the first point of contact for customers with overdue accounts.
  • This role blends customer service excellence with debt recovery responsibilities, ensuring positive customer experiences while meeting collection targets.
  • As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way.

Matching Summary

Match Score: 75

** UCFS Italia is seeking a Customer Service Representative I for its Westlake, OH location. This role focuses on managing customer interactions related to overdue accounts while ensuring a high standard of customer service and achieving collection targets. **

Skills & Requirements

Must-have

  • Manage inbound calls
  • Document customer interactions in CRM
  • Resolve customer complaints
  • Follow collection procedures
  • Work effectively with team
  • Handle high volume of inbound calls

Nice-to-have

  • Positive impact on the world
  • Diverse learning opportunities
  • Empowered to be their best

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year Call Center experience
  • Knowledge of Billing and Collections procedures
  • Pass Inbound Skills Assessment Test

Work Rights

Not specified

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