Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50; bonus/equity: commission + performan...
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Verify warranty and service contract coverage
Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive service and repairs while ensuring exemplary customer service. The ideal candidate will have previous service advisor experience, basic mechanical understanding, and a strong focus on customer relations

Job Summary

  • Serve as the communicator and liaison between the customer and technician, ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive service and repairs while ensuring exemplary customer service. The ideal candidate will have previous service advisor experience, basic mechanical understanding, and a strong focus on customer relations.

Salary

Base: $16.50; Bonus/Equity: commission and performance incentives; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Initiate automotive services and repairs
  • Ascertain vehicle performance problems
  • Verify warranty and service contract coverage
  • Develop estimates and calculate payments
  • Prepare and enter repair orders
  • Administer manufacturer warranty

Nice-to-have

  • Exemplary customer service focus
  • Basic mechanical understanding
  • Team player

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter