You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth
Job Summary
You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth.
As a Customer Journey Expert, you will continuously improve post-sales investment customer journeys, leveraging customer activation, cross-sell, and upsell opportunities.
Work in an informal, dynamic, and innovative environment with supportive colleagues.
Matching Summary
You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth.
Skills & Requirements
Must-have
Customer Journey Expert experience
investment product positioning
Adobe Analytics
Bloomreach CMS
Inspire Interactive
stakeholder management
commercial growth initiatives
Nice-to-have
curiosity and ownership
continuous learning mindset
informal and dynamic environment
supportive colleagues
strong storytelling skills
Key Requirements
Solid knowledge of ING’s investment offering
Proven experience as Customer Journey Expert or Project Manager
Good understanding of customer experience principles